Automated Booking With Custom Hotel Booking Software Solution
Impala Intech team took a giant step towards automation in the travel & tourism industry by developing an automated hotel booking solution for an online travel agency
Client’s Goal - Automated Hotel Booking For Convenience
Our client is an international online travel agency in the EU region, helping customers organize holidays in different state-of-the-art resorts worldwide.
The client wanted to create an automated and custom hotel booking software solution for their clients.
The Challenge for Impala
Business Challenges
- Organizing different services
- Developing a b2c travel portal for customers with the ability to search, book, and compare resorts
- Creating a highly responsive system for keeping up-to-date with resort information and pricing, streamlining the booking process, offering flexible payment options, and displaying real-time booking offerings information across resorts
Technical Challenges
To fix all the aforementioned issues the client was facing, our team had the challenge of creating a B2C travel portal from scratch
How Impala Intech Made it Possible
Built-In Booking Engine
The team designed a built-in booking engine that offers Integrations with suppliers, streamlines and manages the booking process, offers customization of each rule, and a price changes tracking system
Complete Backend Ecosystem
We built a secure backend ecosystem that offers 24/7 uninterrupted services and also has emergency assistance for agency clients. Visitors can create avatars, and short descriptions and add contact information within the solution
Customer Support
We also created a support system that can answer any immediate questions and concerns of any client at any time with personalized help. We also implemented a chatbot that will redirect users to the right department according to their input requests
Supplier Management
The hotel booking app contains main blocks that enable OTAs to receive up-to-date information about major market players through multiple APIs. The system allow owners to track and update booking options accordingly
Machine Learning For Best Deals
We also integrated a Machine Learning (ML) model into the fee adjustment process that will always show the best deals and commission rates. The tool offers personalized suggestions for choosing suitable departments based on different requests
Booking Flow Recommendations
Any traveler can search for a resort based on various factors, and can also adjust the search parameters using the integrated toolset that can create specific search filters. The B2C travel portal also compares search results from multiple sources to avoid showing duplicate results
Integrated Payment System
The platform with the configured API messaging instantly sends booking requests to contractors and redirects users to the payment process via, Apple Pay, credit cards, Google Pay, PayPal or WebMoney
Our Tech Stack
Java
AWS
JavaScript
CSS3
Swift
React
Python
Postman
Android Studio
The Success of Our Solution
83% of all booking made through the solution was fully automated, increasing customer convenience. The client saw a 14% growth in revenue with the smart pricing options of the portal.
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